Warranty Information

Welcome To AquaferWater.com: Enviro-Friendly Whole House Water Filters

Terms and Conditions of Sales

To Our Valved Customers: RainDance Water Systems is a leading water treatment company providing water treatment solutions, information and technical support for all filtration water treatment products and equipment. Many websites claim to be water treatment "specialist" and offer filters at "rock bottom wholesale prices" However, we have discovered that very few water treatment companies have the knowledge, ability or the equipment selection to effectively treat your water problems.
RainDance Water Systems has become a stable and reliable name in the water treatment industry. We take great measures to assure our customers the best quality, dependability, service, reliability and offer our extended warranties at no extra cost. Your initial and ongoing satisfaction is extremely important to us.

Raindance Water Systems Privacy Notice
WE DO NOT SELL OR SHARE YOUR INFORMATION
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. However, We use an outside shipping company to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1 877 788 8387 or via email.

Water Treatment Products:
All Items Sold are Brand New - Unlike other companies We Do Not sell Used, Rebuilt or Refurbished Products.

Payment Terms:
Payment is due in accordance with the terms of each invoice. Except as otherwise agreed to in writing, payment is due in full. We accept: Checks, Money orders, Wire Transfers,Visa, MasterCard and American Express. Note: We do not accept credit card payments for orders outside the US. All international orders must be paid by wire transfers only. Canadian customers and International orders - we charge ONLY for shipping; you are responsible for any duty, tax, or any other additional charge.

Warranty:
The manufacturer warrants all equipment (except membrane elements) that it manufactures to be from defects in materials and workmanship for a period of one (1) year.
Whole House Water Filters - Iron Filters - Water Softeners - Well Water Systems
No Additional Cost RainDance Water Systems Extended and Lifetime Warranties are as follows: Automatic Control Valves 5 Year Warranty
Stainless Steel Tank Jackets Lifetime Warranty Media Tanks Lifetime Warranty Brine Tanks Lifetime Warranty Feed Pumps 2 Year Warranty.
If within the above period of time, any products shall be proven to the manufacturer's satisfaction to be defective, these products or components will be replaced or repaired at the manufacturer's option.The foregoing warranty is exclusive and in lieu of all other express and implied warranties (except of title) including but limited to implied warranties of merchant's ability and fitness for a particular purpose.
The manufacturer will not be subject to and disclaims: (1) Any other obligations or liabilities arising out of breach of contract or of warranty. (2) Any obligation whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by the manufacturer or any undertakings, acts, or omissions relating thereto. (3) All consequential, incidental and contingent damages.The manufacturer's obligations for non performance defective products, or any damage caused by its products or their use, and exclusive remedy therefore, shall be limited to product replacement or refund and shall be conditioned upon the manufacturer receiving notice for such replacement or refund. (4) Warranty does not cover shipping, labor or installation charges.
(5) We may, in some cases, ask you to take a digital picture of any damage or warranty claim.

Shipping:
All products are shipped using an independent shipping company US Postal, UPS or Freight Carrier. Shipping companies are not affiliated with RainDance Water Systems. Residential Products are typically shipped next day. Estimated time of delivery 5 - 10 business days unless noted otherwise. RainDance Water Systems shall not be liable for any failure to deliver, or delay in the delivery of any merchandise due to any cause beyond its control. Commercial water treatment systems are typically shipped within 1 to 3 weeks with the exception of our more complex systems or systems requiring customizing.

Some heavy or bulky items like whole house water filters, water softeners, and well water filters are trucked-shipped. Truck-shipped items are delivered curbside and can be delivered to a street address only.
Most whole house systems requiring delivery by freight carrier are placed in a heavy duty appliance carton. Within the carton we cushion the product with special Styrofoam pads. Then the carton is placed on a custom fabricated wooden pallet and secured to the pallet with strong plastic bands that are not only clamped in placed but also stapled to the carton. Finally, we wrap everything tightly in a plastic film to keep it clean and additionally protected. We expect our product to be delivered to you complete and packaged as described above. If it is not PLEASE REFUSE DELIVERY AND CALL US IMMEDIATELY. We will then have another system shipped to you as swiftly as possible.When you receive your merchandise Please open all boxes immediately and check contents.
Claims Policy:
RainDance Water Systems is not responsible for damage or loss incurred during shipping. CHECK shipments for damage before acceptance. Consignee is responsible for filing a claim with the freight carrier for any and all damage or loss.

Note: We advise all customers to make note on the bill of lading that there may be concealed damage. If a customer signs for a delivery and does not note any damages, it will be the customer's responsibility to file a claim directly with the carrier. We can then send you out the parts you need.
Returns:
All Sales Are *Final. No exchanges unless noted otherwise. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. *We will only accept a return if it is returned in the original manufacturer's packaging. Listed products may be returned within 7 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. We charge a 30% restocking fee For All Returns all returns must be shipped prepaid. Freight collect returns will not be accepted. We do not accept returns for used products. Merchandise may not be returned after 7 days of receiving your order.

Items that are "special ordered/quoted" cannot be returned. Items that you have installed cannot be returned. Items that are not brand new and/or missing any of the manufacturer's packaging cannot be returned. Items that have been specially manufactured for your order, such as the commercial and industrial and custom whole house systems, may not be returned.
Important: RainDance Water Systems MUST be notified in writing fax 760 896 6999, e mail: raindancewater@aol.com, or letter before any returns including those for warranty consideration. Once this information has been reviewed we will then contact you with our shipping address for returns, warranty parts, and exchanges.
Canceled Orders:
Orders placed but canceled before the order has been processed are subject to a minimum $100.00 fee, And may be subject to a maximum 20% cancellation fee. Additional fees may be charged depending upon the level of completion of system or if any special parts have been ordered. Note: If order has been shipped and then canceled Customer will be responsible for any freight return charges. Special ordered items are non cancelable and non refundable.

Prices:
Prices are subject to change without prior notice.We accept: Checks, Money orders, Wire Transfers,Visa, MasterCard and American Express

Free Tech Support:
We pride ourselves on providing efficient, effective, and free technical support. We work hard to find a balance between providing thorough, expedient, considerate support and ensuring that our support remains free. These policies are designed to respect your time, the time of our tech support staff, and your investment in your new water filtration system.

Technical and Installation support available:
For years the name RainDance Water Systems has been synonymous with quality and reliability. In our efforts to provide you with world-class products and services, all water conditioners, softeners, and water well filters must pass a final inspection to insure that you receive the highest quality product. We also offer a wide array of technical support options. Once you have purchased your water treatment system(s), we will send you your installation instructions and give you our technical support phone number and support e-mail which puts you in direct contact with our support team. We do not furnish our technical support phone numbers ahead of time due too many people in the past calling simply to get free advice on our competitors systems not purchased from us.

Customer Abuse
We have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable tech support termination.


Attention to well water customers: In our web site and through contact with our sales and customer service personnel, every effort humanly possible is expended to provide you with the proper product for your water treatment needs. We offer a free water laboratory service and provide an engineering consultant to review our laboratory results or a current water analysis report if you have one available.

We feel obliged to let you know that water chemistry does change from time to time especially in arid and developing areas. Also, a water analysis report sent to us may identify a compound such as iron but not mention its form. Iron exists in at least four (4) forms and each one must be treated differently. The form that iron has one month may morph the next to something requiring new settings or even additional equipment. Other things in the water such as pH, hardness, color, bacterial level, total dissolved solids, manganese and odor also change.

As a company we offer absolutely every known process for the treatment of water. By providing as much information as possible at the time of purchase, we solve your water problem at least 99% of the time. If something changes, we are there to assist you with adjustments and to provide the items necessary to account for the changes. We do not however, accept the return of any equipment for reasons other than proven freight damages or a major component failure that our engineers feel are best handled by equipment replacement. Our warranty is as good if not better than any in the industry and you ability to obtain post sale advice and assistance is unparalleled. We provide knowledgeable people not voice mail. We are committed to a long term working relationship with each and every customer from the time of purchase.

RainDance Water Systems can assist you in all of your water treatment needs. There's no need to go anywhere else. With over 80 years of combined experience in the water treatment business our support team can quickly & accurately answer all of your water filtration questions. Our resources include engineers and water treatment professionals which utilize virtually all known water treatment processes assuring our customers of the most economical, dependable, and environmentally friendly solutions. Our water treatment systems range from residential, light commercial and large commercial / industrial operations.

Our customers include numerous companies, manufacturers, cattle & dairy farms, and households around the world - United States, Spain, Japan, Canada, Taiwan, Malaysia, United Kingdom, and the Bahamas who require water treatment and pure water applications.

RainDance Water Systems customers include: The United States Coast Guard, San Diego State University, Palomar College, Quinlan Texas Elementary School, Hunter Industries, Sonance Corp., Owens Brigam Medical, Coldwell Banker Realty, 1st Choice GMAC Realty, Century 21 Realty, Austin Productions, Fairfield Country Club, and Auer Precision Inc. just to name a few.

AquaferWater.com is proud to be served by the US military. As a special thanks we are glad to offer special whole house water filter discounts to members and families of the U.S. Armed Forces.

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